Story

Story

National Facilities Direct (NFD) is dedicated to providing exceptional facilities management services across various sectors. To enhance their online presence and streamline service access, we partnered with NFD to revamp their website, ensuring it reflects their commitment to excellence and innovation.


Through thorough UX research, we identified key areas for improvement and designed a user-friendly interface that simplifies navigation and service requests. The new website offers comprehensive information about NFD’s services, including janitorial, maintenance, and landscaping, presented in a clear and engaging manner.


With mobile optimization and intuitive design, clients can now easily request quotes, schedule services, and access essential resources from any device. The revamped website also features secure client portals for managing accounts and tracking service progress, enhancing transparency and convenience.

National Facilities Direct (NFD) is dedicated to providing exceptional facilities management services across various sectors. To enhance their online presence and streamline service access, we partnered with NFD to revamp their website, ensuring it reflects their commitment to excellence and innovation.


Through thorough UX research, we identified key areas for improvement and designed a user-friendly interface that simplifies navigation and service requests. The new website offers comprehensive information about NFD’s services, including janitorial, maintenance, and landscaping, presented in a clear and engaging manner.


With mobile optimization and intuitive design, clients can now easily request quotes, schedule services, and access essential resources from any device. The revamped website also features secure client portals for managing accounts and tracking service progress, enhancing transparency and convenience.

Services

UX Research

UX Research

UX Research

UX Design

UX Design

UX Design

UI Design

UI Design

UI Design

Usability Testing

Usability Testing

Website Development

Website Development

Go Back

Go Back

Project

Revamping the National Facilities Direct (NFD) Website

Revamping the National Facilities Direct (NFD) Website

Revamping the National Facilities Direct (NFD) Website

Industry

Facilities Management/Services

Website Development

Usability Testing

Website Revamp for National Facilities Direct (NFD)

Website Revamp for National Facilities Direct (NFD)

Industry

Facilities Management/Services

Facilities Management/Services

The revamped NFD website provides users with 24/7 access to facilities management services, enabling seamless communication and efficient service requests. By consolidating all information and tools into a single interface, it simplifies client interactions and enhances overall user experience.


The website was developed with a client-centric approach, ensuring that it meets the needs of NFD’s diverse clientele. Advanced digital data analytics enable NFD to continuously improve its services and operational effectiveness.

The revamped NFD website provides users with 24/7 access to facilities management services, enabling seamless communication and efficient service requests. By consolidating all information and tools into a single interface, it simplifies client interactions and enhances overall user experience.


The website was developed with a client-centric approach, ensuring that it meets the needs of NFD’s diverse clientele. Advanced digital data analytics enable NFD to continuously improve its services and operational effectiveness.

Impact

Impact

Objectives

Objectives

Our project aimed to revolutionize NFD's online presence by simplifying processes and improving efficiency through digital and client-centric solutions. Here’s how we achieved it:


  • Provide clients with a seamless and intuitive online experience despite the complexity and variety of services offered.

  • Implement user-friendly design elements to simplify navigation and service requests.

  • Enhance security features to protect client data and transactions.

  • Reduce operational overhead to make facilities management services more cost-effective for clients.

Challenges

Challenges

During this project, we navigated a series of significant challenges to achieve our goals:


  • Onboarding clients with ease despite extensive service options and requirements.

  • Designing a clear and user-friendly interface for a diverse client base with varying levels of digital proficiency.

  • Maintaining a tight schedule to ensure the product's timely launch.

  • Setting up a clear visual hierarchy on small screens by prioritizing a mobile-first design approach.

  • Adhering to established design principles while introducing innovative elements to enhance user experience.

  • Utilizing the brand’s primary colors effectively while maintaining a professional and appealing appearance.


Through this website revamp, National Facilities Direct continues to provide top-tier facilities management services, helping businesses maintain optimal operations with ease and confidence.

© 2023 Rawan Zahreddine. All rights reserved.

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© 2023 Rawan Zahreddine. All rights reserved.